Return & Refund Policy...

Last Updated: 23rd September 2026.

At Nikneva, we aim to provide customers with products that match the descriptions and specifications displayed on our website.

1. RETURN PERIOD

Customers may request a return within 07 DAYS from the date of delivery, subject to the conditions described below.

2. ELIGIBILITY FOR RETURN

A return may be accepted when:

• The product is damaged or defective on delivery.

• The wrong product has been delivered.

• The product received materially differs from the product ordered.

• The product qualifies for return under the applicable product-specific return terms.

3. RETURN CONDITIONS

Products requested for return should, wherever applicable:

• Be unused and in reasonable original condition.

• Include original packaging and accessories.

• Include invoices, labels and other items supplied with the product.

• Not have been damaged due to misuse, improper handling or unauthorised modification.

Products that are used, damaged by the customer, modified or returned without required components may not qualify for return.

4. HOW TO REQUEST A RETURN

Customers should contact us at: nikneva@nikneva.in

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs/videos where relevant

We may review the request and provide return instructions where applicable.

5. REFUND PROCESS

Once an eligible returned product is received and inspected, we will process the applicable refund. Where a refund is approved, the refund will generally be initiated to the original payment method used for the transaction, subject to the payment provider and banking system.

6. REFUND TIME

After a refund is initiated by Nikneva, the amount may take approximately 5–7 BUSINESS DAYS  to reflect in the customer's account, depending on the payment provider, bank or financial institution.

7. FAILED TRANSACTIONS

If a payment is debited from the customer's account but the order is not successfully created due to a payment or technical failure, the amount will be handled according to the payment provider's settlement/refund process.

Customers may contact us with the transaction details for assistance.

8. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return where specifically stated on the product page or where excluded under applicable law.

9. SHIPPING CHARGES

For products returned due to a manufacturing defect, incorrect product delivery or damage attributable to us, Nikneva will provide appropriate return assistance. For returns requested for other reasons, return shipping charges may be borne by the customer.

10. CONTACT

For return and refund assistance:

Email: nikneva@nikneva.in

Phone: +91 7055668839

Brand: Nikneva

Website: https://www.nikneva.in/