Cancellation Policy...

Last Updated: 23rd September 2026.

Customers may request cancellation of an order subject to the status of the order and the terms below.

1. CANCELLATION BEFORE SHIPMENT

Customers may request cancellation before the order has been shipped.

Cancellation requests should be sent to: nikneva@nikneva.in

Please include the order number and registered customer details.

2. AFTER SHIPMENT

Once an order has been shipped, cancellation may not be possible.

In such cases, the customer may need to follow the applicable return process after delivery, subject to the Return & Refund Policy.

3. REFUND FOR CANCELLED ORDERS

Where a cancellation is accepted, and payment has already been received, the applicable refund will generally be initiated to the original payment method. After initiation, the refund may take approximately 5–7 BUSINESS DAYS to reflect in the customer's account, depending on the payment provider or bank.

4. CANCELLATION BY NIKNEVA

Nikneva may cancel an order in circumstances such as:

• Product unavailability

• Pricing or listing errors

• Inability to deliver to the selected location

• Suspected fraudulent or unauthorised transactions

• Other circumstances where fulfilment is not reasonably possible

If Nikneva cancels an order for which payment has already been received, the applicable refund will be initiated according to the applicable refund process.

5. CONTACT FOR CANCELLATION

Email: nikneva@nikneva.in

Phone: +91 7055668839

Brand: Nikneva

Website: https://www.nikneva.in/